Returns & Exchanges
At National Geographic MY Official Store, we want you to be fully satisfied with your gear; if a product doesn't meet your expectations, you may return or exchange it within 15 days of receipt. All items must be in original condition with tags attached to support our commitment to quality and sustainability.
Initiate Your Request
Log into your account and navigate to 'My Orders' to select the item you wish to return and submit a formal request.
Prepare the Package
Securely pack the apparel in its original National Geographic packaging, ensuring all authentic hangtags and labels are intact.
Ship to Warehouse
Affix the provided return label to your parcel and drop it off at your nearest authorized courier point for processing.
Verification and Refund
Once our team inspects the item for quality compliance, we will issue your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing