Frequently Asked Questions
Everything you need to know about shopping at National Geographic MY Official Store
Are the products sold on the official store authentic?
Yes, this is the National Geographic MY Official Store. All apparel, headwear, and accessories are 100% authentic and licensed, designed with the high-quality standards associated with the National Geographic brand.
How long does shipping take within Malaysia?
For West Malaysia, delivery typically takes 3-5 business days. For East Malaysia, please allow 5-7 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 15-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, certain items like innerwear and socks cannot be returned unless they have a manufacturing defect.
How do I find the right size for my National Geographic apparel?
Each product page features a detailed size chart. Since our fits can vary between 'Standard' and 'Oversized' styles, we recommend measuring a similar garment you own and comparing it to our guide for the best fit.
What payment methods do you accept?
We accept a variety of payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay, TNG eWallet, and ShopeePay.
Does my purchase support National Geographic's mission?
Yes, every purchase helps support the global non-profit National Geographic Society in its work to protect and illuminate our world through exploration, research, and education.